The Department of Information and Communications Technology (DICT) has intensified reforms in the private express and messengerial delivery service (PEMEDES) sector, according to a report by Philstar Biz.
The reforms aim to enhance accountability through digitalization, including the implementation of an online monitoring system and stricter compliance requirements for courier companies. The DICT is mandating real-time tracking and data sharing to improve service transparency and reduce incidents of lost or mishandled parcels.
Industry stakeholders have expressed support for the digital push, noting that it will level the playing field and build consumer trust. The DICT expects full compliance by the end of the year, with penalties for non-compliant firms.