Domain expertise seen as key to survival for BPO workers during transition to AI
THE outsourcing industry must adopt specialized artificial intelligence (AI) agentic platforms by 2027 to protect its position as…
Source: BusinessWorld
https://bworldonline.com/economy/2026/10/04/784304/domain-expertise-seen-as-key-to-survival-for-bpo-workers-during-transition-to-ai/