Ford Philippines has named Pushparaj Muthusamy as the new director of its Customer Service Division, according to a report by CarGuide.PH. Muthusamy brings over a decade of experience in automotive after-sales and customer service, having previously held leadership roles in Ford's regional operations.
In his new role, Muthusamy will oversee the company's customer service strategies, including dealer network support, parts distribution, and service quality initiatives. Ford Philippines aims to strengthen its after-sales offerings to improve customer satisfaction and loyalty in a competitive automotive market.
The appointment comes as Ford continues to expand its presence in the Philippines, with a focus on enhancing the ownership experience. Muthusamy's background in regional service operations is expected to drive efficiency and innovation in the division.