According to a report by TeamLease Digital, published by MediaNews4U, India's retail Global Capability Centers (GCCs) have grown to a size that is 34 percent larger than the collective scale of the next five top global peer markets. The findings highlight India's continued dominance as a hub for retail GCCs, driven by factors such as talent availability, cost efficiency, and a strong digital infrastructure.
The report underscores the strategic importance of India's retail GCCs in supporting global retail operations, including technology development, analytics, and business process services. This growth not only reinforces India's position in the global retail supply chain but also signals increasing investment in advanced capabilities like AI and automation within these centers.
As retail organizations worldwide seek to optimize their operations, India's GCCs offer a scalable and innovative environment. The report's data suggests that the country is likely to maintain its lead, with further expansion anticipated as global retailers deepen their engagement with Indian GCCs to drive digital transformation and cost efficiencies.