The Information Technology-Business Process Management (IT-BPM) sector's umbrella organization has revised its 2028 revenue and headcount targets downward, according to Philstar Biz. The new forecasts reflect a more cautious outlook as the industry adapts to technological shifts, including automation and artificial intelligence, which are reshaping service delivery models.
The revised projections come amid a changing global landscape where client demands are increasingly focused on digital transformation and cost efficiency. Industry leaders noted that while the Philippines remains a competitive destination for IT-BPM services, growth rates are expected to moderate from previous highs. The sector had earlier aimed for higher revenue and headcount figures by 2028.
The adjustment signals a maturation of the industry, which has been a major contributor to the Philippine economy, employing over a million workers. Moving forward, the sector is expected to focus on upskilling talent and expanding into higher-value services such as cybersecurity, data analytics, and cloud computing to sustain its growth trajectory.