According to the Manchester Evening News , Marks & Spencer has axed a popular in-store service, leaving many shoppers 'gutted'. The decision has sparked disappointment among customers who valued the convenience of the offering.
The specific service removed has not been detailed in initial reports, but the reaction on social media indicates strong attachment to it. Many shoppers expressed frustration over the lack of communication and the sudden change.
This move comes as retailers increasingly streamline operations and shift focus to digital channels. Marks & Spencer has not yet issued an official statement regarding the decision or any potential replacements.