Marks & Spencer has removed a popular service from its stores, according to a report from the Manchester Evening News . Shoppers have described themselves as "gutted" by the decision, which affects multiple locations.
The service, which had been available for several years, was part of the retailer's in-store experience. The company has not yet commented on the reasons behind the removal or whether it plans to introduce a replacement.
The move is part of a broader trend among UK retailers to streamline operations and cut costs. It remains unclear if the service will return in the future.