The Contact Center Association of the Philippines, which has rebranded to the Customer Xperience Association of the Philippines, expects the contact center industry to achieve a five percent revenue growth in 2026, according to a report by Philstar Biz .
The industry group cited both global and domestic headwinds as challenges but remains optimistic about the growth trajectory. The rebranding reflects a broader focus on customer experience beyond traditional contact center services.
The 5% revenue growth target underscores the resilience of the Philippine contact center sector, which continues to be a major contributor to the country's business process outsourcing industry. Further details on the outlook and initiatives were not immediately available.