The National Center for Mental Health (NCMH) has partnered with ePLDT to upgrade its crisis hotline, ensuring seamless call handling and uninterrupted support during emergencies or operational disruptions. The collaboration was reported by BusinessWorld.
The upgrade aims to address the growing demand for mental health support, as NCMH serves as the lead institution for mental health care in the country. The enhanced system is designed to maintain connectivity even during high-traffic periods or infrastructure failures.
ePLDT, a subsidiary of PLDT, provides the technology platform that expands NCMH’s hotline capacity. The partnership leverages ePLDT’s expertise in digital solutions to ensure reliable crisis response services.