At NRF’26 Apac, retailers from across the region heard a stark warning from industry leaders: the companies that thrive will not be the biggest or oldest, but those that adapt fastest. The conference, covered by Inside Retail Asia , featured executives from Golden ABC, Gill Capital, and Zalora sharing strategies for the next era of commerce.
Golden ABC discussed the shift toward omnichannel integration, emphasizing the need for real-time inventory visibility and flexible fulfillment. Gill Capital highlighted the importance of data-driven personalization and supply chain agility in capturing changing consumer preferences. Zalora focused on the role of AI and automation in enhancing customer experience while managing operational costs.
The consensus among speakers was that legacy retail models are no longer sufficient. Investment in technology, from AI to advanced POS systems, is critical to meeting the demands of a post-pandemic consumer base that expects seamless, personalized shopping across all channels.