Sky, a human-centered AI chatbot developed by a local tech team, now speaks Filipino as part of its customer support capabilities, according to a report by Philstar Biz. The chatbot is designed to handle first-line inquiries, aiming to respond within one minute, 24 hours a day, seven days a week.
The addition of Filipino reflects a growing trend in the Philippine tech industry toward localized AI solutions. Developers trained Sky on conversational datasets to understand nuances, idioms, and common expressions in the language, making interactions more natural for Filipino users.
Industry observers note that such advances in natural language processing could help businesses reduce operational costs while improving customer experience. Sky's rollout is expected to benefit sectors such as e-commerce, banking, and telecommunications, where instant support is increasingly demanded.