According to Philstar Biz, a new chatbot named Sky has been designed to serve as the first line of customer support, responding to concerns within one minute, 24/7. The AI now understands and speaks Filipino, marking a step toward more accessible interactions for local users.
Sky’s development reflects the growing trend of human-centered AI, where technology adapts to user needs rather than requiring users to adapt to technology. By incorporating Filipino language capabilities, the chatbot aims to reduce friction in customer service and improve satisfaction among Filipino speakers.
The shift toward multilingual chatbots like Sky highlights the importance of localizing AI tools in the Philippines, where English and Filipino are widely used. As businesses increasingly adopt automation, culturally aware systems may become essential for effective customer engagement.