THE PHILIPPINE outsourcing sector is shifting from traditional large-scale business process outsourcing hubs toward smaller, more specialized global capability centers (GCCs), according to analysts. Global capability centers accounted for 39% of information technology and business process management office demand, while the remaining 61% came from third-party outsourcing companies, said BusinessWorld , citing data from Leechiu Property Consultants (LPC).
GCCs are in-house centers of multinational corporations that handle functions like IT, finance, and research, often requiring highly skilled talent. Unlike third-party providers that serve multiple clients, GCCs focus on a single parent company, allowing for deeper specialization and innovation integration. The shift reflects a broader trend as global firms seek more control and alignment with their core operations.
The change could reshape office demand in key business districts, with GCCs preferring prime locations and smaller footprints compared to traditional outsourcing firms. Analysts noted that this evolution may also drive demand for premium office spaces and tech-enabled facilities, as GCCs often require advanced digital infrastructure and collaborative environments.